Archive

Why does your new hire go quiet in week one?

Microsoft found the fix was not the induction programme. It was one conversation.

How do you improve a system by taking something away?

Why removing something often beats adding it, and how to spot where to subtract.

Why your most-checked employee performs worst.

How do you design a context where people are healthier without using willpower?

A fresh way to think about health as something the environment produces, not willpower.

How do you design a country that stops throwing its food away?

How making a hidden cost visible changes behaviour without a single campaign.